Do you use palm oil? If so, is this sustainable palm oil?
Palm Oil may be used in some of our products. Where this is the case this will be labelled in the ingredients panel on pack.
CRUSTAMAN takes a market leading position in the sourcing of Palm Oil, which comes from certified sustainable plantations and through a segregated supply chain.
Do you use GMO in your products?
CRUSTAMAN uses only non-GM ingredients in its products. As a responsible food manufacturer, UB’s priority is to assure the safety and quality of the ingredients it uses.
Why is it that for some products the packaging can be larger than the product?
The packaging of our products is under constant review and great care, attention and research is given to the development of new packaging. Our first concern is to ensure that the product is effectively protected against damage or contamination in transit. We also aim to package our products in ways which reflect how people prefer to use them.We take our responsibilities for the environment very seriously and try to balance all aspects of protection, presentation, promotion and cost as carefully as we can. We certainly never aim to wrap our products in more packaging than is necessary to give them maximum protection as this would add to the cost for both ourselves and the consumer.
Product is out of date what should I do?
The fact that the product was sold beyond the indicated date is the responsibility of the retailer and we would recommend that you return the product to the shop from where it was purchased together with the purchase receipt.
How do I know if a product is suitable for vegetarians?
For any of our products that are suitable for a vegetarian diet the recognised vegetarian logo will be displayed on the pack near to the pack weight and barcode.
Are any UB products Kosher certified?
For any of our products that are Kosher certified, the recognised Kosher symbol will be displayed on pack.
Do you provide product lists for consumers who have a dietary requirement?
Yes, you can find product lists in the Special Diets section of the website for all key groups, for example, products which are suitable for vegetarians. If you have a nutritional or dietary query which is not covered by these, please contact us.
Can I submit an idea for a new product / packaging, or for a variant to an existing product / packaging?
We receive lots of feedback and comments on our current brands and packaging, suggesting new ideas for our products and packaging. At CRUSTAMAN we have bespoke teams who work in partnership with professionals, and whose responsibility it is to innovate, test and evaluate new product ideas all the time.
Experience has shown us that often people send us their suggestions for things that we may have already considered, are actually in development, have been tested or used previously by ourselves or our competitors or have been ruled out for various reasons. New products are many years in planning and they need to be carefully researched to ensure they have mass appeal, brand fit, are technically feasible and commercially justifiable, at a minimum.
Should you submit an idea, artwork, invention, development, suggestion, concept, etc. to us, you agree that your submission is non-confidential and CRUSTAMAN is free to use that information, and any such use is without compensation to the party submitting that information. CRUSTAMAN will not acknowledge or enter into any correspondence in relation to unsolicited submissions.
Can you explain the coding to me for these packs - I don't understand it?
All consumer units, i.e. what is sold via a retail outlet, are required to carry a Best Before code, to advise the recommended time for consumption of the product.
In the case of multi-packs, due to manufacturing complexities occasionally the date codes are applied to the outer packaging only, as this is the unit being offered for sale and therefore covers the entire contents. The code on the individual packet is not a best before date; it is an internal code which show us the week, line number of production, production team/shift and the time the packet was produced. In these cases, a note of the best before date applied to the outer pack needs to be made
We produce some great products at CRUSTAMAN and we want to ensure that you enjoy them fully, for that reason we appreciate your feedback.
You will find our Consumer Services address on our packs, and these can be found in Contact us section. When communicating with our consumers we promise to: